Terms & Conditions
Breakage and Loss Contract
All apartments have an inventory list that can be found in the
apartment's Information Pack [a blue bound pocket file] and it is your
responsibility as the occupant to check your apartment's inventory on
arrival to ensure that all the items listed are in the apartment and
in good working order. Any of the apartment's contents, including
walls, floors, ceilings, artworks, fixtures, fittings, appliances,
keys and remote controls, that are found to be either missing, broken,
damaged, burnt, stained or unusable after your departure and before
the arrival of another occupant, will be repaired or replaced by us
and the cost of the replaced or repaired item will be debited to your
credit card. Failing you having paid by credit card, it is agreed that
the amount owing will be paid to Whale Watchers by the occupant,
within 7 days of notification of the amount owing for breakages or losses.
Methods of payment
We accept all credit cards. Supplementary charges by Diners Club and
American Express [in addition to the normal commission we are
charged], will be added to your invoice if you choose to use either of
these cards when making payments. Visa and Mastercards do not levy
supplementary charges to us, so we encourage you to rather use these
cards if possible.
International electronic transfers:
We accept international electronic transfers, however the fees we are
charged for this are high and will need to be added to your final
invoice, if you choose this method of payment.
We do not accept cheques.
We do accept cash payments, provided these are made in person. Please
insist on a receipt
Our apartments are serviced three times a week. Linen is changed once
a week and towels twice weekly. We also supply bath soaps; toilet
paper; dishwashing liquid; salt and pepper; sugar; fresh coffee beans.
Our prices exclude:
Meals; beach towels; telephone; laundry service.
An administration fee of R300* applies to cancellations made 6 weeks
(42 days) or more, prior to date of arrival. After the administration
fee is deducted, the balance of the 25% deposit is refunded, less any
bank or credit card charges that may have been incurred by us.
A refund of 50% of deposits paid applies to cancellations made 28 - 41
days (4 - 6 weeks) prior to date of arrival. No refund is given if a
cancellation is received less than 27 days prior to date of arrival.
*This fee is to cover expenses we incur with telephone calls, the time
we spend rearranging bookings, sundries and petties.
A minimum stay of two nights is required at our published seasonal
rates. However, if you are unable to extend your stay, we are able to
accommodate you for one night at a surcharge of 20%. Without this
surcharge a one night stay would not be profitable after cleaning and
laundry expenses have been deducted. We incur the same cleaning and
luandry expenses whether a booking is for one night, or three.